Privacy Policy For Tech All Solutions

INTRODUCTION:

At Tech All Solutions, we value your privacy and are committed to protecting and processing your personal data responsibly. This privacy policy/notice explains how we handle and treat your personal data when you visit our website, register and/or engage with us for the product and services (‘The Services) we offer. It applies to all clients, suppliers, partners, contractors and individuals who apply to work at Tech All Solutions including individuals whose personal data we may process due to providing our Services to third parties.

Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal data while using these products, services, or applications. This collection and use are covered by the client’s privacy policy, unless otherwise described. Our contractual agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications. In this case, this privacy policy applies.

WHAT THIS POLICY COVERS

At Tech all Solutions, we take your personal data seriously. This policy:

• sets out the types of personal data that we collect about you
• explains how and why we collect and use your personal data
• explains how long we keep and protect your personal data
• explains when, why and with whom we share your personal data;
• sets out the legal basis we have for using your personal data;
• explains the different rights and choices you have when it comes to your personal data; and
• explains how we may contact you and how you can contact

WHO WE ARE

Tech All Solutions is based in Watling gardens, Dunstable, Bedfordshire, LU6 3FE, info@techallsolutions.co.uk, 01582853351 (Company Registration No: 16122101) www.techallsolutions.co.uk.

We are an IT solutions provider committed to delivering reliable, secure and innovative technology services tailored to meet the evolving needs of businesses worldwide. With a strong foundation in cloud computing, network support, managed IT support and software development, we empower companies to operate smarter, faster and more efficiently.

We also offer employment to individuals who work with us in offering ranges of our Services to our clients.

What Personal Data Do We Collect About You?

We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage the services we offer, when you apply to work with us and/or as a result of your relationship with one or more of our staffs or clients.

This information may include:

• contact information such as name, job title, date of birth, gender, age, place of work, telephone numbers, email address, mailing address, contact address and any related information that you may provide
• Preferences and interest
• Information provided when you visit our website
• Information that you provide to us as part of us providing the Services to you, which depends on the nature of your instructions to Tech All Solutions.
• Information necessary to prepare, enter and fulfil contractual
• Information provided for recruitment purpose including independent contractors we engage to offer our services.
• Other information relevant to the provision of Our

Information that we collect and use may also include profile information, interactions on webpages, marketing preferences, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and any other relevant information.

Where we intend to collect sensitive information from you, this is subject to your explicit consent and we provide adequate security to protect your information.

WHERE DO WE COLLECT PERSONAL DATA ABOUT YOU FROM?

We collect personal information:

• when you provide those data to us directly (e.g., where you contact us, visit our website or seek our job opportunities we offer);
• In the course of our relationship with you, such as when you engage our product and services, when we provide a service to you or the organization you work for;
• when you make personal data public (e.g., if you make a public post about us on social media);
• When you visit our website, cloud and online services, software products, or view our content on certain third-party website, by using various online tracking technologies, such as
• From a Third Party acting on your behalf as well as Third Party
• when you register to use any of our websites or

We may also receive personal data about you from customers, supplier or partner by whom you are employed or whose services you use. In some cases, we may also collect personal data from public registers (e.g., from the Companies Registration Office if you are a board member, managing director or authorized signatory). We also create personal data about you in certain circumstances, such as records of your interactions with us, and details of your past interactions with us.

HOW AND WHY WE USE YOUR PERSONAL DATA? 

We may use your information for the following purposes:

1. We collect and maintain personal information that you directly give for us to provide the services you require. This include when you use our website, product and services website as this will enable us to perform the Services. We also collect and maintain personal information that is provided to us by other parties, usually by business partners, clients or their legal advisers, to enable us to perform the Services.
2. We may request contact information together with details of other personal information when you request information about our services, including electronic enquiry forms, social media enquiries and telephone enquiry service. This enables us respond to your requests, foster our relationship with you, for administrative purposes such as staff training, and for quality assurance purposes.
3. We may use your personal information for business administration and legal compliance to enforce our rights, enforce legal claims and protect the rights of third parties.
4. We use your personal information for the following recruitment purposes:
   1. To assess your suitability for any position for which you may apply at Tech All Solution, whether such application has been received by us online, via email or by hard copy or an in-person application.
   2. To review our equal opportunity profile in accordance with applicable legislation to ensure that we do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local All employment related decisions are made entirely on merit. We will not process any special category data except where we are able to do so under applicable legislation or with your explicit consent.
   3. We can also use your personal information to foster our marketing communications such Email marketing, social media marketing, postal marketing and any other relevant marketing platform, subject to the requirement of the law or your consent or our legitimate interest.
   4. We analyse your contact details with other personal information that we observe about you from your interactions with our Site, our email communications to you and/or with our Services such as the Services you have viewed.

Where you have given your consent or where lawfully required, we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access our websites, or from your mobile. This includes; an IP address to monitor website traffic and volume; a session ID to track usage statistics on our websites; information regarding your personal or professional interests, demographics, experiences with our products and contact preferences.

Our web pages contain “cookies” “web beacons” or “pixel tags” (“Tags”). Tags allow us to track receipt of an email to you, to count users that have visited a web page or opened an email and collect other types of aggregate information. Once you click on an email that contains a Tag, your contact information may subsequently be cross-referenced to the source email and the relevant Tag. In some of our email messages, we use a “click-through URL”

linked to certain website administered by us or on our behalf. Please see our cookie policy for further information.

By using this information, we are able to measure the effectiveness of our content and how visitors use our website and our Services. This allows us to learn what pages of our website are most attractive to our visitors, which parts of our website are the most interesting and what kind of offers our registered users like to see. We also use this information for marketing purposes (see the marketing section above for further details).

WHAT LEGAL BASIS DO WE HAVE FOR USING YOUR INFORMATION?

Depending on jurisdiction, the lawful handling of personal information is subject to a justification, which is also referred to as legal basis. The legal bases that we rely on for the lawful handling of your personal information vary depending on the purpose and applicable law.

The different legal bases include:

• Your Consent, this include where we requested for your consent to giveyour information as well as the optional use of Cookies and Similar Technologies.
• To perform our obligations in accordance with any contract that we may have with
• Necessary for purpose of Tech All Solution or Third Party’s Legitimate interest to ensure that we are being able to conduct and organise our business, which includes the marketing of our offerings, protecting our legal interests, securing our IT environment, or conducting surveys, meeting client requirements. We may also process personal information where it is necessary to defend our rights in judicial, administrative, or arbitral proceedings. This also falls under the legal basis of legitimate interest in countries where they are not a separate legal basis.

Please note that Tech All Solution or Third Party legitimate interest is limited to the extent that such legitimate interest is not overridden by their interests, fundamental rights or freedoms under the data protection regulations and laws.

• Legal obligation to use your personal information to comply with any legal obligations imposed upon us.

HOW PROTECT YOUR PERSONAL DATA?

At Tech All Solution, we are committed to keeping your personal information secure from unauthorized access, use, alteration and disclosure. We implement appropriate rules, organisational and technical security measures to secure the confidentiality, availability and integrity of your personal data we have under our control. These safeguards include data minimisation, role-based access controls and encryption to keep personal data private while in transit as well as at rest. We also require our Business Partners, suppliers, and third parties to implement appropriate safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, disclosure and processing, in accordance with applicable law.

Where we use AI models and systems through chatbots, such AI models and systems are designed, trained, validated, and tested on data from publicly available sources that may incidentally contain

Personal Information. We have implemented safeguards, processes, and tools to mitigate associated impacts and help address responsible development and deployment of trustworthy AI.

HOW LONG WE RETAIN YOUR PERSONAL DATA?

We only retain personal data as long as it is necessary to fulfil the purposes for which it is processed, or to comply with legal and regulatory retention requirements. When personal data is no longer needed, we have processes in place to securely dispose it following due legal procedure or anonymise it while maintaining security controls.

Legal and regulatory retention requirements may include retaining information for:

• Ongoing relationship with clients and/users,
• audit and accounting purposes,
• statutory retention terms,
• Legal obligations and Tax implications,
• the handling of disputes, and
• the establishment, exercise, or defence of legal claims in the countries where we do Please see suggestion table below for further details:

During the periods mentioned above. we will restrict our processing of your personal data to storage of, and maintaining the security of, those data, except to the extent that those data need to be reviewed in connection with any legal claim, or any obligation under applicable law.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

In order to provide the Services we offer, we may need to transfer your personal information to locations outside the jurisdiction in which you provide it. If you are based within the United Kingdom or the European Economic Area (EEA), please note that where necessary to deliver our Services, we may transfer personal information to countries outside the United Kingdom and the EEA.

At Tech All Solutions, where your personal information is to be shared outside the UK or EEA, we have data sharing agreement which is based on EU and UK approved standard contractual clauses (together with equivalent terms required by other relevant/applicable laws) in place to ensure we comply with our legal and regulatory obligations in relation to personal information, including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information. We will also provide you with details of such countries, and security measures we have put in place to secure your information.

WHAT RIGHTS DO YOU HAVE IN RELATION TO THE DATA WE HOLD?

By law, you have several rights when it comes to your personal data and how we handle them. Further information and advice about your rights can be obtained from the data protection regulator in your country.

 Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process your data.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

• baseless or excessive/repeated requests, or
• further copies of the same

Alternatively, we may be entitled to refuse to act on the request. Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

 HOW WILL WE CONTACT YOU?

We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.

CONTROLLER & REPRESENTATIVE CONTACT

For the purpose of this Policy, complaints and enquiries, the relevant controller is:

Tech All Solutions,

Watling gardens, Dunstable, Bedfordshire, LU6 3FE, info@techallsolutions.co.uk,

01582853351

Company Registration No: 16122101 www.techallsolutions.co.uk.

For further enquiries, compliant or questions, please contact:

The Business & Operations Manager here: info@techallsolutions.co.uk, Telephone details: 01582853351

Watling gardens, Dunstable, Bedfordshire, LU63FE.

 DEFINITIONS:

“controller” means the entity that decides how and why Personal Data are Processed. In many jurisdictions, the controller has primary responsibility for complying with applicable data protection laws.

“Supervisory Authority” means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws.

“EEA” means the European Economic Area.

“GDPR” means the General Data Protection Regulation (EU) 2016/679.

“personal data” means information that is about any individual, or from which any individual is directly or indirectly identifiable, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

“process”, “processing” or “processed” means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. “processor” means any person or entity that Processes Personal Data on behalf of the controller (other than employees of the controller).

“Standard Contractual Clauses” means template transfer clauses adopted by the Information Commissioner Officer (ICO), European Commission or adopted by a Data Protection Authority and approved by the European Commission.

“UK GDPR” means the GDPR as it forms part of the laws applicable in the UK by virtue of section 3 of the European Union (Withdrawal) Act 2018, and as applied and modified by Schedule 2 of the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (SI 2019/419) or as modified from time to time by other laws applicable in the UK).